Appointment Cancellation Policy
It is the aim of this practice to provide quality dental care to our patients on schedule and use our clinical time effectively. To achieve this aim, we have an appointment cancellation policy.
Patients are requested to give at least two full working days’ notice to cancel or rearrange a dental appointment. Cancellations can be made by telephone on 0161 860 7000 or by sending us an email to in**@******************co.uk.
There is a fee for dental appointments that are missed or cancelled with less than two full working days’ notice. When an appointment is scheduled, we ensure that our professional staff is reserved and a surgery with the relevant equipment is prepared for your specific appointment requirements. This notification is imperative to allow us time to schedule another appointment during this time slot. The fee is based on the length of the appointment time and starts from £25.00 for each separate missed appointment.
We aim to telephone or email our patients after a missed appointment to understand the reason for the non-attendance and to inform them about any fee incurred.
Any queries or appeals regarding these charges are to be made in writing to the Business Manager, Russell Choudhury, at in**@******************co.uk.
Thank you for your understanding.